Avaya
Revolutionizing Business Communication with Advanced Technology Solutions.
PivIT + OneCall + EXTEND = Your Comprehensive Avaya Solution Provider
As a reliable multi-vendor support provider, PivIT stands as your comprehensive partner for sourcing, maintaining, and servicing all of your Avaya solutions. We offer deep discounts to help maximize your budget and provide next-day shipping for Avaya hardware and software.
Our industry-leading Lifetime Warranty covers every purchase, including Avaya’s extensive range of communication and collaboration solutions. Through our access to Avaya solutions, we empower you with competitive pricing and advanced technology that enhances the efficiency and connectivity of your IT infrastructure. We also provide a customized hybrid maintenance solution for your Avaya devices when they go EOSL through OneCall, PivIT's top-tier third-party maintenance offering.
Whether you need your Avaya equipment shipped domestically or internationally, our adept logistics team ensures first-class service from commencement to completion, managing all necessary customs documentation. Interested in our other offerings?
Avaya is a global leader in customer experience and communications solutions, providing a wide range of products that enhance how businesses communicate and engage with their customers. Avaya’s portfolio includes the Avaya Experience Platform, Avaya Cloud Office, Avaya Spaces, and Avaya Aura, all of which offer robust communication and collaboration capabilities designed to meet the needs of enterprises across various industries. These platforms are designed to deliver personalized, efficient, and scalable communication solutions that drive business growth.
Advanced Communication and Collaboration Solutions
Avaya's solutions are built on the principle of "innovation without disruption," allowing businesses to integrate new technologies seamlessly without the need for a complete overhaul of existing systems. Avaya's products include the Avaya Experience Platform for customer engagement, which offers enhanced AI capabilities, such as agent assist and virtual assistants, to improve customer interactions. Avaya also offers cloud-based solutions like Avaya Cloud Office and Avaya Spaces, which provide flexible communication and collaboration tools suitable for both on-premises and hybrid environments.
Comprehensive Contact Center Solutions
Avaya's contact center solutions are designed to deliver exceptional customer experiences through advanced features like AI-powered analytics, integration with digital channels, and workforce engagement tools. The Avaya Experience Platform enables businesses to streamline their customer service operations with integrations from leading partners like LivePerson and Verint, providing capabilities such as advanced digital engagement and real-time insights. This approach allows companies to enhance their customer support strategies and improve overall business outcomes.
Scalable and Flexible Deployments
Avaya supports multiple deployment models, including on-premises, private cloud, and public cloud options, allowing businesses to tailor their communication solutions according to their specific needs. This flexibility is complemented by Avaya's partnerships with leading technology providers, such as Zoom and RingCentral, which further expand the capabilities of Avaya's platforms by integrating advanced features like video calling and AI-driven analytics.
Our IT Maintenance & Support Solutions
At PivIT, we take pride in offering a hybrid, third-party maintenance offering via OneCall, backed by our industry-best Sparing Integrity Program with 800+ global sparing depots at your fingertips. Your dedicated OneCall team will work with you to build an optimized maintenance plan unique to your Avaya devices. During this phase, we will review every device, uncovering OpEx waste you likely didn’t know was there. Then we take care of organizing all your important maintenance milestone dates in one easy-to-use dashboard that you can access at any time. This provides you with the peace of mind that if something fails, you can quickly submit a ticket, get a response within minutes, and then track that ticket all the way through to resolution with 100% transparency. Your dedicated OneCall team is available 24/7/365.
And when you need a wireless site survey, white glove global logistics, or SmartHands boots on the ground to install or configure your network, our EXTEND professional services team works seamlessly with you to physically or remotely implement new Avaya solutions.
Want to explore how PivIT, OneCall, and EXTEND can be your holistic IT support partner? Contact us today to get the conversation started.
