At PivIT Global, we obsess over our quality and constantly strive to make that a priority and stand behind our products. We are proud to offer a Lifetime Warranty on all new and legacy hardware, including PivIT Optics & Cabling. If there’s something wrong with an item from PivIT, we will do everything we can to make it right. PivIT’s Lifetime Warranty provides an advance-replacement, shipping a replacement as soon as we can.
For those environments where a guaranteed NBD or 4-Hour hardware replacement is required, we offer solutions leveraging a fully customized hybrid maintenance strategy from OneCall.
OneCall Maintenance empowers you with a free web portal where you can manage contracts, create and track support tickets, and track of all important milestone dates -- whether or not it was purchased from PivIT Global.
When additional support is a must, without the high price tag, = our OneCall Maintenance offering is an ideal fit.
Note: OEM New products will carry the OEM’s default warranty.